Prescribers FAQs
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How do I enroll a patient?
To enroll your patient, simply send us a valid prescription. We accept (and prefer) e-prescriptions. Please also provide complete patient demographics, diagnosis codes, and any relevant lab results necessary to complete the order.
What can my patients expect?
Patients can expect best-in-class support throughout their patient journey, including:
• Prior authorization support to help patients and prescribers navigate insurance.
• Financial assistance, with access specialists and clinic liaisons that help patients access their treatments
• Clinical specialists that provide tailored care and disease state expertise
• Patient care and intake specialists who expedite the time to start treatment and educate patients throughout their journey
For more information about the patient journey, visit Clinical.
Does Protera Specialty Pharmacy accept electronic prescriptions?
Yes, Proterarx is contracted and certified to receive e-prescriptions through the Surescripts e-prescribing network.
How do you handle specialty medication referrals where prior authorization is required?
You will receive a call from Proterarx less than 24 hours after submitting a prescription to our pharmacy, including those requiring prior authorization. Proterarx will coordinate prior authorizations with the prescriber and the pharmacy benefits manager or health plan.
What is the prior authorization process?
The prior authorization process can vary by payer. We will help you with the process in accordance with the policy in place with the patient’s payer. If allowed, we will initiate and facilitate the process, including obtaining the appropriate forms and completing the demographic and clinical information available to us, before faxing to your office for approval. If you are required to request the PA form directly, or complete the form online or via telephone, we will provide as much information and support as we can to streamline the process for you.
Where do I send a completed prior authorization form?
You can fax the completed form to us at 347-378-6459 and we will submit the PA form to the patient’s payer on your behalf. The Proterarx clinical team will work to ensure the prescription is completed and delivered to your patient.
How do I refill a patient’s prescription?
You can refill a patient’s prescription via e-prescribe or by completing the Refill Authorization Request Form and faxing it to 347-378-6459.
What specialty medications can Protera provide?
For a full list of medications that we have access to, including limited distribution drugs, click here.
How long does it take to turn around a new prescription?
We strive to get patients the medications they need, when they need them. Our average turnaround time for clean prescriptions is two days.
What do I do if my drug is recalled?
If you have concerns your drug was recalled, please call our pharmacy via telephone. From there – our pharmacy will determine if your drug was affected, and any next steps related to taking your drug safely. You can ask to speak to a pharmacist at any time regarding concerns about your drug.
Will you dispense the generic of my prescribed drug?
Yes, our pharmacy encourages generic substitution, when appropriate and allowable, to promote cost-effective drug management.
